Wenf Privacy Policy

1. Information We Collect

1.1. Personal Information

When you register for and use the App, we may collect the following types of personal information:

• Account Information: Your username, email address, and password.
• Profile Information: Any information you choose to provide in your profile, such as preferences or interests.
• Communication Content: The conversations you have with our AI Companions, including text inputs and AI-generated responses.

1.2. Technical Information

We automatically collect certain technical information when you use the App:

• Device Information: Your device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you interact with the App, including features used, time spent, and interaction patterns.
• Log Information: IP address, browser type, app crashes, and system activity.

1.3. Special Category Data

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Legal Basis (UK GDPR)
To provide, maintain, and improve the App and its features	Performance of a contract
To personalize your experience with AI Companions	Legitimate interests and consent
To train and enhance our AI models (anonymized and aggregated)	Legitimate interests
To communicate with you about App updates, security alerts, and support messages	Performance of a contract and legitimate interests
To ensure the security and integrity of our services	Legitimate interests and legal obligation
To comply with legal obligations and protect our rights	Legal obligation and legitimate interests

3. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

• Consent: For processing special category data revealed in your conversations and for certain marketing communications.
• Contractual Necessity: To provide the App services you request when you accept our End User Licence Agreement.
• Legitimate Interests: For improving our services, ensuring security, and for administrative purposes.
• Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who provide services on our behalf, such as cloud hosting, data analysis, and customer support. These providers are contractually bound to protect your data.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you direct us to share your information with third parties.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication procedures
• Secure development practices

While we implement these safeguards, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Account Information: Retained for as long as your account is active plus a reasonable period thereafter to comply with legal obligations.
• Conversation Data: Retained to provide the service and improve AI models (in anonymized form). You can delete specific conversations at any time through the App.
• Technical Information: Typically retained for a shorter period, generally up to 12 months.

Upon request, we will delete or anonymize your personal information in accordance with applicable law.

7. Your Data Protection Rights (UK)

Under UK data protection laws, you have the following rights regarding your personal information:

Right	Description
Right of Access	You can request copies of your personal information.
Right to Rectification	You can request correction of inaccurate or incomplete information.
Right to Erasure	You can request deletion of your personal information in certain circumstances.
Right to Restrict Processing	You can request limitation of how we use your personal information.
Right to Data Portability	You can request transfer of your data to another organization.
Right to Object	You can object to our processing of your personal information.
Rights Related to Automated Decision Making	You have rights regarding automated processing, including profiling.

To exercise any of these rights, please contact us using the details provided in Section 11. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws.

8. International Data Transfers

As a UK-based company, we primarily store and process your data in the UK. However, we may transfer your personal information to service providers in other countries when necessary. When we do so, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by UK authorities
• Other legally approved mechanisms for international data transfer

9. Children's Privacy

The App is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated "Last Updated" date at the beginning of this policy. If we make material changes, we will provide notice through the App or by other means to give you an opportunity to review the changes before they become effective.

11. Contact Us